Upon placement of an order and receipt of that order by Norbulingka Institute, customers will be sent a confirmation email. Once an order has been shipped, customers will receive an email with a tracking number.

For any questions regarding orders, please contact info@norbulingka.org. We will always make our best efforts to accommodate requests for expedited processing.

Possibly! Please contact us at info@norbulingka.org and we will do our best to help you with your order. 

We accept Mastercard, Visa, American Express, Discover, and PayPal.  

Currently all prices are shown and sold in USD. If you wish to pay in your local currency, please kindly email us at info@norbulingka.org with your order details and we will be able to send you an online invoice payable by Paypal or Credit Card.

Once your order ships, you will receive an email with a tracking number within three-five business days that will allow you to monitor the shipment of your order. 

Norbulingka offers worldwide shipping through FedEx, direct from our Institute on the foothills of the Himalayas, to you.

Kindly note:

Norbulingka ships to the shipping address provided by the customer. Norbulingka is not responsible for lost or missing orders due to an incorrect shipping address provided. Shipments returned to Norbulingka as undeliverable may incur additional shipping fees to resend. Unless otherwise noted, all orders are shipped with delivery confirmation, but not signature confirmation. Signature confirmation can be provided upon request.

Please kindly also note that all customs and duties will be paid by the customer. 

Because of Norbulingka Institute's location in Dharamsala, India, please allow at least two weeks for shipping.

Tracking notifications will be sent within 3-5 business days after your order placement. 

We believe in personal attention to each request and order. If you are unhappy with the product or service, please contact us as soon as you receive your order so that we can resolve the problem at the earliest. Depending on the individual case, we will offer refund/exchange/return options. Customer is responsible for return shipping cost.

Norbulingka.org (“the site”) takes your online privacy very seriously. When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our site, we also automatically receive your computer’s IP address in order to provide us with information that helps us learn about your browser and operating system. We may occasionally send you informative, product, and sales related emails to your address on file. If you wish to opt out of receiving these communications, please notify us at any time of your request to be removed from our communication contact list. Please send your request to info@norbulingka.org. We may use cookies in order to collect information on your purchases of our products. However, these automatically stored cookies do not contain any of your personal information, financial/home address, etc. We respect your privacy and are committed to maintaining and using your information responsibly. We will not disclose your information to a third party unless required to do so by law. We have a strict no spam policy. We will not sell, rent, share, or distribute your email address to anyone without your express permission.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. We follow all PCI-DSS requirements and implement additional generally accepted industry standards.